Please read our Terms & Conditions below carefully before using the Website. By using or registering an account on the Website, you (the "User") accept and agree to abide by these terms and conditions and the documents referred to therein. If you do not accept these terms and conditions, you should not use the Website or the Services.
Douglas-White & Gosai Limited (herein referred to as "Blinkpool") operates the website at www.blinkpool.com ("the Website").
Blinkpool's Services are the provision of pools-based betting based on real time data.
This page (together with the documents expressly referred to in it) sets out the legal Terms and Conditions (the "Terms and Conditions") on which we operate the Website and provide the Services.
We try to set out our Terms and Conditions, Policies and Rules in a simple and transparent way. If you have any questions or issues relating to our Terms, Conditions, Policies or Rules, or the way they are presented, please don’t hesitate to contact us: firstname.lastname@example.org alternatively you can contact us directly on the website via our support section on www.blinkpool.com.
The purpose of these Terms and Conditions is:
to set out the basis on which Blinkpool will allow the User access to the Website and the Services;
to inform the User about the protections that we provide to ensure that our pools are fair and transparent;
to establish the parameters governing pool entries and settlement of the Pot.
We may amend our Terms and Conditions from time to time so you should ensure that you have read and understood the Terms and Conditions which apply at the relevant time. Each time you use the Website, the Terms and Conditions which are in force at that time will apply to the contract between you and us. You should also print a copy of these Terms and Conditions, or save them to your computer, for future reference. In the event that our Terms and Conditions are updated, those published at the time of the Start Time of a pool will applicable to that pool.
These Terms and Conditions were updated on 07-March-2017.
In these Terms and Conditions "we", “us”, “our” and “Blinkpool” refer to Blinkpool, the trading name of Douglas-White & Gosai Limited (company number: 9871263, registered address: 8 Blackstock Mews, London, N4 2BT) which is licensed by the UK Gambling Commission under licence number 000-048727-R-326675-001.
In these Terms and Conditions "you", “your”, and “the User” refer to you, as a registered user of Blinkpool.
To access the Website and Services and register a User Account, you must agree to be bound by these Terms and Conditions and give the User Warranties set out below. By clicking "Register" you confirm that you have read and understood these Terms and Conditions (including the documents expressly referred to them) and you agree to be legally bound by them in relation to your use of the Website and your receipt of the Services. If you do not accept these Terms and Conditions, you should not use the Website.
If you breach any of these Terms & Conditions, your User Account may be investigated and this may result in Prizes you have won being forfeited and/or your User Account being suspended and/or closed.
When you initially register your account with Blinkpool, you are required to provide certain personal data, including:
date of birth;
Each User may create only one User Account which is non-transferrable and you should ensure that access to your account is protected by keeping your password secret at all times. The personal information you provide to us on registering will be verified to ensure that you do not already have an existing User Account with Us. A User Account may only be used by the individual who created it and not by anyone else. We reserve the right to close your User Account if we have reason to believe that it or your User Account details is/are being used by anyone other than you and/or you have not kept your password confidential. You will compensate us for all and any losses, damages, costs and expenses we may suffer as a result of any failure by you to keep your Username and password strictly confidential.
When you successfully register a User Account, Blinkpool grants you a revocable, and non-exclusive licence to access and use the Website and the Services subject to the following conditions:
you agree to abide by the Terms and Conditions and give the User Warranties set out below;
you acknowledge that in no event will we, or any of our suppliers, accept any liability however arising for any losses you may incur as a result of accessing the Website and/or using the Services;
you acknowledge that Blinkpool will hold certain personal data with respect to your identity, including but not limited to your name, address, date of birth and payment details. You agree that we rely on this information in entering into our agreement with you and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us;
you will not upload content to the Website if you do not own the copyright or have the express permission of the copyright owner to do so;
you will not disguise, or interfere in any way with, the IP Address of the device you are using to access the Website or otherwise take steps to prevent us from correctly identifying the actual IP Address of the device you are using whilst accessing the Website;
your use of the Website and our provision of the Services to you confer no rights whatsoever to the content and related intellectual property rights published on it; see paragraph 13 (Intellectual Property).
If you reside in a country where online pools betting is not a legal activity, you are not permitted to register an account or to play on the Website.
You will not be able to participate in gambling if you are from a location where we believe it may not be legal for us to provide the Services, including the USA, China, Turkey, Australia and Singapore as well as any countries restricted by international sanctions. If you believe that we are blocking you from using the Website in a legal jurisdiction, please contact us: email@example.com.
When you initially register a User Account, you are required to check and confirm your personal details, to confirm acceptance of these Terms and Conditions. In return for us agreeing to accept your application to register a User Account, you represent and warrant to Blinkpool as follows:
that you are 18 years of age or over, of sound mind and capable of taking responsibility for your own actions and that you can enter into a legally binding agreement with us;
that the personal data submitted in your application to register a User Account is true, correct, accurate and not misleading and you will keep it up to date at all times;
that you have not been convicted of any financial crime such as Money Laundering or Fraud;
that you have not been declared Bankrupt, have not entered into any formal voluntary arrangement(s) with creditors and are not currently subject to County Court Judgments;
that you are not in a period of self-exclusion (see our Responsible Gambling Policy) from any other gambling company.
that you will at all times whilst holding a User Account comply with all applicable legislation in the jurisdiction in which you are located;
that you will not at any time while holding a User Account seek to manipulate or in any way affect the result of any bet.
If we believe that you have breached one or more of these User Warranties, your User Account may be investigated and this may result in Winnings you have won being forfeited and/or your User Account being suspended and/or closed.
Age and identity verification
It is an offence in the UK for any person under the age of 18 to gamble. Blinkpool uses a third party services provider to verify the personal data you supply when you register a User Account to ensure that you are 18 or over. This may involve supplying the details that you have provided to us to an authorised data agency. In particular, we may verify that you are 18 years old or over, that you are resident in the country in which you say you are a resident and/or that your identity matches the identity of the sources of deposits in your User Account. If this is not the case, we will require further information from you to allow you to access the Website and will ask you for this by email or directly via the website.
By agreeing to these Terms & Conditions, you authorise us to carry out these data checks through our third party services provider(s).
You will not be able to make withdrawals from your User Account until age and identity verification has been successfully completed.
Users who provide inaccurate or false information regarding their age or their identity may forfeit any Prizes won and will have their User Account closed. We also reserve the right to notify the relevant authorities which may result in civil proceedings or criminal prosecution.
User responsibility and conduct
From the time that you register your User Account up until it is closed (for whatever reason), you agree to adhere to all the Terms and Conditions set out herein and act in good faith in all your dealings with Blinkpool.
You agree that you will ensure that User Account details (including username, password and security information) are kept private and secure; you agree not to disclose them to any third party. If you suspect that someone may be misusing or attempting to misuse your User Account, you should contact us immediately: firstname.lastname@example.org.
You understand that you may lose money on bets placed on the Website and accept that you are fully responsible for any such loss. You accept that under no circumstances will any amounts lost by you as a result of any bet be recoverable by or from us and we have no liability whatsoever in connection with any such loss.
You agree that you will not use the Website and/or the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
You will not select an offensive Username, make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks in connection with the chat or other social functions or any other part of the Website including within your own User Account information. We will not be liable to you for any loss that you may incur as a result of misuse of your password and we accept no liability resulting from the unauthorised use, whether fraudulent or otherwise of any User Account.
Information accessed by you on our Website, including but not being limited to results, statistics, game data and fixtures are for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited.
Breach of these Terms and Conditions
You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these terms and conditions or a breach by you of any law or the rights of any third party.
In the event of such breach, your User Account may be suspended, investigated and Prizes you have won may be withheld and Blinkpool may retain any positive balance then in your User Account pending the conclusions of such investigation and/or related legal proceedings.
If We suspend your User Account and/or voids any of your bets, we will investigate the circumstances leading to this action as quickly as we can and will inform you promptly of the conclusion and the proposed remedy or action to be taken by Blinkpool. In any such investigation, We will rely on the Rules, data provided to us by our data collection algorithms, data from game replays where available, and our transaction log database (and any other relevant information) as evidence to support our conclusions and actions.
If you are unhappy about the conclusions of any such investigations or any actions we take as a result, please use our Complaints and Disputes procedures set out in this document.
If you have funds deposited in a suspended or closed account, please contact us at email@example.com. However, we reserve the right to withhold the funds in your User Account pending the conclusion of any relevant investigation (including any relevant external investigation).
We also reserve the right to supply Users’ details and the outcome of such investigations to any relevant authority to assist with an investigation by other parties as required by the Gambling (Licensing and Advertising) Act 2014 and its predecessors.
Suspending or Closing accounts
We may restrict your access to Blinkpool, suspend or close your User Account and/or void any bets/entries you may have outstanding, at our absolute discretion if:
we suspect that you are under 18 (or have been under 18 whilst having an active User Account with Us);
we suspect that any of your Personal Data is inaccurate;
we are unable to verify your Personal Data;
we have a reason to believe you have registered and/or are using more than one account or are colluding with other(s);
we suspect you of cheating;
we suspect that you are engaging in any illegal and/or fraudulent activity;
we suspect that you have (or may have) breached any provision of these Terms and Conditions;
we suspect that you may be having difficulties obtaining credit or you are a problem gambler.
otherwise acted in breach of any law, statute, regulation or code of conduct or done anything which may put our licence granted by the Gambling Commission at risk;
we suspect you are acting in a manner that is detrimental to the conduct of our business or which may result in legal liability for you, us or a third party.
Subject to Investigations, we are entitled to close your User Account and terminate these Terms and Conditions by giving you notice to your registered email address and, following such notice, you will no longer be able to access the Website or the Services other than to withdraw any outstanding balance in your User Account.
Such termination shall be effective from the date on which notice to close your User Account is sent by us but will not affect any outstanding bets provided they are valid and not in breach of these Terms and Conditions. Bets made in breach of these Terms and Conditions will be void. In cases of suspected fraud or money laundering, a User may not be entitled to withdraw funds from a User Account.
Any leftover monies in accounts closed by BlinkPool as a result of integrity issues will be donated to a charity of our choosing. The decision to close accounts will be at the discretion of BlinkPool after the relevant investigations have taken place. During this investigation period all funds belonging to the user will be frozen.
If you are aware of any player cheating, or of any collusion taking place between players on BlinkPool please contact firstname.lastname@example.org
Matters beyond our control
Without prejudice to our obligations under the laws and regulations of the jurisdictions where we are licensed, we will not accept liability for loss or damage that a User may suffer as a result of a matter beyond our control including (but not limited to):
act of God;
war or terrorist activity,
riot and/or civil commotion,
invasion, terrorist attack or threat of terrorist attack,
war (whether declared or not) or threat of or preparation for war,
fire and/or explosion,
flood or storm,
earthquake, subsidence, epidemic or other natural disaster,
act, failure or omission of any government or authority;
obstruction or failure of public or private telecommunication services and/or the internet;
any other delay or failure caused by a third party or otherwise outside of our control.
If an event beyond our control occurs, we reserve the right to suspend or cancel the Services without incurring any liability. In the event of cancellation or suspension of the Services we will make every effort to inform you as soon as is reasonably practicable.
Blinkpool will not accept liability for the failure of equipment or software howsoever caused, wherever located or administered, whether under our direct control or not, that may prevent the provision of the Services or prevent Users from being able to contact us remotely.
If you lose or forget your username or password please follow the password recovery instructions on the Website.
If at any time you are unable to log into your account, please contact us to request assistance: email@example.com.
Operation of the Website and the Services
The Website and the Services
Blinkpool allows Users to access the pools as provided and managed by Us. Access to the Website is subject to these Terms & Conditions and the pools are governed by the Rules. Please read both carefully before entering any pools and contact Us if you have any questions: firstname.lastname@example.org.
BlinkPool does not endorse any third party interfaces that provide access to BlinkPool’s services. Any user using third party software which accesses our facilities should know that this may not display the full information about your gambles.
We provide our Services exclusively through the Website.
An individual betting market is referred to interchangeably as a "Pool" or “Market”. We currently operate two types of Markets:
Pre-match Markets also known and PrePools: Where Users can place a wager on a match, game or tournament or a number of pre-determined events
Hyper-Contextual Markets also known as BlinkPools: Where Users can place a wager on in-game events, live, while the match is being played
Both Market types follow the same underlying mechanism and are governed by the details set out in the Rules.
Wagers can be made on a Market while the Market is open. We reserve the right to void a Market should we suspect any User has been given an unfair advantage or if the Market was created erroneously.
When the Market can be settled, the Net Pot (the Pot after the deduction of Our Commission) will be distributed to the winning entries. The process for settling the Markets and distributing the Pot is described in Settlement and Payout Structure.
We will determine which Markets are published on the Website, when the Markets are open for entering and when they close at our absolute discretion.
We will not limit the size of a pool, however, we reserve the right to place a cap on the maximum potential wager on an event
Striking a Bet
The only way to enter a Pool is online through a User Account. We do not accept cash or telephone bets.
You will be able to enter a wager into our interface for you to review before you submit the wager. As soon as we have received this confirmation, your bet is deemed to have been made and the stake(s) will (subject to having sufficient funds in your User Account) be debited from your account and added to the Pot for the relevant Market.
You can make as many wagers to the Market as you want while the Market is open.
Once you have submitted a wager, the bet has been struck and you may not cancel the bet or exit the Pool, other than in the circumstances set out in Cancelled Events/Voiding Pools. It is your responsibility to ensure the details of your bets are correct before you confirm your entry into a pool.
If a User’s wager arrives at our server AFTER the Market is closed, for whatever reason - for example a slow internet connection from the user, that wager will be invalid and will not be counted towards the Pot, and the stake will not be debited from the User’s Account.
Blinkpool reserves the right to decline any bet without explanation.
Remote Gambling Terms
You are gambling via an electronic form of communication and consequently you should be aware that:
You may be using a connection or equipment which is slower than such equipment used by others and this may affect your performance in time critical products (e.g. in-play betting); and
Where problems occur in the software or hardware used by us to provide the services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to you or other players, we will take all reasonable steps to treat you in a fair manner (which may include reinstating the balance on your account to the position existing following completion of the last bet or game logged on our server immediately prior to the occurrence of the problem).
You may be gambling against a software programme, sometimes referred to as a bot, that has been created by other users. Third party software will only be permitted if it is being used through our API. WARNING: If you use a programme to gamble on your behalf, other customers may be able to exploit it.
For the purposes of In-Play betting, customers should be aware that transmissions described as live may actually be delayed. The extent of any delay may vary between customers, depending on their connection or equipment.
If you are betting on an In-Play event, you may not at any relevant time be able to see or otherwise be provided with the most up-to-date information in relation to the relevant event. We shall not be liable to you in respect of any losses suffered or costs incurred by you as a result of any delay in the transmission of information relating to any In-Play event.
If there is any interruption during:
Betting - All bets will be retried, as long as it is within a reasonable timeframe and no users are at a disadvantage. If this is impossible all bets for the relevant questions will be void and monies will be returned to your BlinkPool account.
Deposit - The transaction will be cancelled and no money will be taken out of your personal account.
Withdrawal - The transaction will be cancelled and no money will be taken out of your BlinkPool Account.
This will always be done at the discretion of BlinkPool whose decisions will be based on ensuring that no customer is at a disadvantage. BlinkPool will always aim to keep you informed of any major disruptions with our services.
Settlement and Payout Structure
Markets will be settled as soon as reasonably practicable following the event occurring (or such other time as is defined in the Rules).
We rely on data collected by ourselves as well as other third party data providers, to be used as the source data to determine results. If we do not have the relevant data to settle a pool, We reserve the right to settle the pool based on alternative publically available information sources as We may, at its discretion, determine. If no alternative public information is available the relevant pool or question may be void.
If there is an investigation or dispute, data on the event, evidence that supports alternative public information and/or our transaction log will be provided as supporting evidence.
When a Market is settled the Net Pot is (the total entry fees into the Pool minus the Commission) paid out to the Users who have placed wagers on the winning options.
The Payout for a Pool for an individual user is proportionate the the amount they wagered on the winning option. The Net Pot is distributed to all users who wagered on the winning outcome based on what percentage the user contributed to that option. This is shown in the formula below:<p class="large">α × (β / θ)</p>
Where α is the Net Pot, β is the total amount the user wagered on the correct option, and θ is the total amount allusers wagered on the correct option.
The winnings will be added to the User’s balance immediately after the Pool has settled.
Winnings will be rounded down to the nearest penny.
Cancelled Events/Voided Markets
The cancellation (or postponement to an unspecified date) of an event on which pools have been run will lead to automatic voiding of all the relevant pools (pools related solely to that event; further details are provided in the Rules) and wagers for will be refunded in full. No Commission will be charged on void pools.
If Blinkpool is unable to satisfactorily validate the outcome of an Event (for example due to loss of data feeds or live pictures), Markets based on that event will be voided and stakes will be refunded in full. Blinkpool will make every effort to ensure that there will be information available to settle all outcomes but if We are unable, for whatever reason, to satisfactorily validate the outcome of a scoring element within a Market, we will have to void that market.
We also reserve the right to void a Market (or Markets) if we suspect that any of the following has occurred:
the integrity of an event a Market is based on has been called into question
match-rigging has taken place affecting the outcome of an Event.
If any Market is voided as a result of the above reasons, all stakes will be refunded in full. However, should we notice suspicious betting from our Users we will investigate and potentially escalate the issue.
Blinkpool understands that eSports wagering is in its early stages of growth and we will work with all cooperative parties to develop the eSports eco-system, We will also work with authorities and the Gambling Commission to ensure that Events are fair and to uphold the utmost integrity in sport. In the event of any suspicion of match-fixing or results-rigging of any kind on any Event, we reserve the right to provide relevant data to any sporting body, event organiser or authorities and/or the Gambling Commission.
Although We will make every effort to ensure complete accuracy of results, calculation and payouts of winnings, we will not be held responsible for errors in the information on the Website which we do not directly control including, without limitation, results or event Start Times of events.
If a result used to settle an event is changed after the settlement of a Market for any reason (other than an error by us) such as disqualifications or the suspicion of criminal or fraudulent activity, the results of the pool will stand.
If a payout has been awarded to a User in error, We reserve the right to make an appropriate adjustment to that User’s account balance to correct such error(s). If a User has insufficient funds to make this adjustment, the User agrees to make the necessary funds available to correct the error as soon as is practically possible.
We support the following methods of depositing into a User Account with a minimum deposit of £5:
There are currently no charges associated with any payment method, these may change at a later date. We will not be responsible for additional charges which may be made by your credit card or bank when you make a deposit so please raise any concerns directly with the relevant institution.
If a User wishes to deposit funds using a credit or debit card, the Cardholder's name and address MUST be the same as the name and address registered with the User Account.
Users are encouraged to set a deposit limit on deposit. If you wish to change your deposit limit you can do so via the settings page or by contacting us: support@blinkpool. Any change in these limits will require at least 24 hours notice and may require further verification.
We do not store your payment details on our Website. All payment details are stored and processed on secure SSL servers by our Payment Service Provider who holds a valid PCI-DSS certificate.
User’s can withdraw from their Account using any of the following methods:
Users can’t withdraw less than £5 you will only be able to withdraw a maximum of once every 24 hours.
No withdrawals from a User Account will be allowed until a User’s age and identity have been appropriately verified. For some methods of withdrawing cash (or for large withdrawals) this verification may require the validation of physical documents such as passport, driving licence, utility bill or bank statement.
Withdrawals will take up to 5 working days to process. We reserve the right to hold withdrawals for additional approval should we believe behaviour to be suspicious at our discretion.
We do not charge for withdrawals, however, a 15% administration fee will be charged for any withdrawal of an amount that has not been wagered. For example, if a User is to deposit £20, wager £10 and win back £20, their total balance would be £30. The user would be able to withdraw £20 at no cost, however there would be a 15% fee on the remainder of the balance as it has not yet been wagered.
When Users have deposited funds in their Blinkpool account using debit or credit cards, withdrawals up to the amount of the deposits made with that card must be made to these cards before another method can be used.
Blinkpool is not responsible for any charges made by a user's credit or debit card company or bank when they make a withdrawal from their account. If any such charges are applied, please discuss them directly with the relevant financial institution.
User Funds Account
We have established a bank account with Metro Bank PLC to segregate all Users’ Funds deposited and held in accounts separate from business accounts. Monies deposited by you to your Account will be held in this User Funds Account.
Your Funds level of protection meets the British Gambling Commission’s category of BASIC. Please see the following link for more information - customer funds rating system. BASIC protection means monies in the User Funds Account will be seen as part of the business if the business goes bust."
All financial transactions (including Deposits, Withdrawals, Wagers and Payouts) conducted through Blinkpool will be in £ only.
Anti-Money Laundering Regulations
As required by UK Anti-Money Laundering Regulations, We reserve the right to raise queries regarding any aspect of your financial transactions on the Website including (but not limited to) the source of funds deposited in your User Account and the destination account of withdrawals. Your account may be suspended or closed if you fail to provide adequate evidence of the source of funds you have deposited with Us if asked.
Each Pool (unless otherwise stated) will charge a Commission. The Commission for each Pool will be clearly stated in the Bet Slip. The Commission will range anywhere between 1% and 30%.
No Commission will be charged on void Pools.
Should the Payout of the pool be lower than the amount wagered, Users with winning tickets will be returned their original wager.
Notices and announcements from Blinkpool to Users
There are several methods of communication on the Website and We make every effort to allow Users to keep such communication to a bare minimum if they so choose. The types of communication a User may receive from Us include:
You agree to receiving all information from us electronically, by email, using the email address that is registered to your User Account. It is your responsibility to keep your contact details up-to-date on your User Account. If those details are incorrect or not up-to-date you may not receive important information relating to your User Account, the Services or changes to these Terms and Conditions. Any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our Website or 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to provide evidence, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this paragraph shall not apply to the service of any proceedings or other documents in any legal action.
If we need to notify you directly under these Terms and Conditions, we will do so by email to the email address registered to your User Account
Regulation and Licensing
We are regulated in the UK by the Gambling Commission (www.gamblingcommission.gov.uk) as a Remote Pool Betting Operator, licence no:000-048727-R-326675-001.
This requires to abide by the Gambling Commission’s Licensing Codes of Conduct and Practice which three main objectives:
1.Protecting children and vulnerable people
Ensuring gambling is conducted fairly and transparently
Keeping Gambling Crime Free
Limitation of liability
Nothing in these Terms and Conditions limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and/or
(c) any other liability which cannot be excluded or limited by applicable law.
If we fail to comply with these Terms and Conditions, we will accept responsibility for loss or damage you may suffer that is a foreseeable result of such a breach or our negligence. But under no circumstance (save as set out above) will we accept responsibility for any loss or damage that is not foreseeable (including indirect, special or consequential loss).
Our total liability to you in respect of all other losses arising under or in connection with these Terms and Conditions, your User Account and your use of the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount held in your User Account at the time of such breach.
We will not accept ANY liability for the failure of any equipment or software howsoever caused that may prevent the operation of the Website, or our Services or may impede the placing of offers for bets on the Website or prevent you from being able to contact us.
Except as expressly stated in these Terms and Conditions and to the extent permitted by law, we do not give any representation, warranties or undertakings in relation to your use of the Website. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.
Suspension of the Service
Our Services may occasionally be suspended for one of a number of reasons including (but not limited to):
because we are carrying out essential maintenance. We will try and give you warning when this is going to happen and we will try and restrict it to times when there are low activity levels on the Website.
because of circumstances beyond our control. If this is the case we will do our best to inform you of the nature and likely length of the loss of the Services.
because we have been required to suspend the Services by a regulator or other relevant authority.
We will not accept responsibility for losses Users may incur as a result of suspension of the Services.
This will always be done at the discretion of BlinkPool whose decisions will be based on ensuring that no customer is at a disadvantage. BlinkPool will always aim to keep you informed of any major disruptions with our services.
Complaints and Disputes
We will try to deal with all Users fairly at all times but if you have a complaint please contact us: email@example.com, or alternatively you can contact us directly on our website on our support section and we will try and address your issue(s) quickly and fairly.
In emails to us please include your username and full name, and ensure that the email address you use is the one that you have registered on your User Account. Please also include a clear explanation of your complaint. The Blinkpool team will investigate your complaint and respond to you as quickly as possible.
If you are not satisfied with our response, please contact us and we will refer you: for betting transactions (a pool), to the Independent Betting Adjudication Service (IBAS: www.ibas-uk.com), a third party organisation offering independent adjudication in relation to betting and gaming disputes. You should contact IBAS directly to request an IBAS adjudication form which can be submitted via email: firstname.lastname@example.org.
You may also raise a dispute through the EU's Online Dispute Resolution platform available here, instead of approaching IBAS directly
All intellectual property rights on the Website including, without limitation, all copyright and related rights, design rights and all trademark rights (whether registered or unregistered) in and to the website, software, images and text and the domain name http://www.blinkpool.com, (altogether the "IP Rights") will, at all times, belong to Us.
Under the terms of the licence granted under these Terms and Conditions, Users are permitted to use the website only as expressly authorised by Us. You agree not to copy, redistribute, publish, reproduce, transmit, display, commercially exploit, tamper with or create derivative works of any of the IP Rights in whole or in part and you agree not to interfere with, modify or reverse engineer any software provided on the Website.
You acknowledge and agree that the material and content contained within the Website and provided as part of the Services are made available for your personal non-commercial use only. Any other use of such material and content is prohibited.
Amendments to these Terms & Conditions
Blinkpool reserves the right to change the Terms and Conditions to reflect changes to the Website and/or the Services, including the addition of products or services offered by us or a third party. We will announce and publish any changes on the Website and we will give you advance notice (by, at our sole discretion, emailing you and/or providing a notification on the Website and/or publishing a notice and the revised terms and conditions on the Website). Your continued use of the Website and the Services following such notification or such advance notice will be deemed binding acceptance of the modification(s). If a change is unacceptable to you, you should not continue to use the Website and/or the Services. It is your sole responsibility to review the Terms and Conditions (including the Rules) and any amendments to them each time you use the Website and/or the Services.
The Terms & Conditions are subject to and governed by the laws of England and Wales and Blinkpool accepts no liability under the law in any jurisdiction other than England and Wales. All bets made on the Website, together with the Terms and Conditions and the Rules and our Policies are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle disputes arising out of or in relation to them.
The Website, the Services, the Terms and Conditions, our Policies and the Rules are available only in English.
In the event of a conflict with any other Policy
In the case of inconsistencies or contradictions, these Terms and Conditions will take precedence over any other Policies, Rules or other document which may be available on the Website or elsewhere.
If any provision of these Terms & Conditions is deemed by any competent authority to be unenforceable or invalid, the relevant provision will be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms & Conditions shall not be affected.
No Waiver or Delay
No failure or delay by a party to exercise any of its rights under these Terms & Conditions shall operate as a waiver thereof and no single or partial exercise of any such right shall prevent any other or further exercise of that or any other right.
You may not assign these Terms and Conditions to any third party. We may assign, transfer or novate any or all of its rights and obligations under these Terms and Conditions to any third party at any time without notice to you.
Notwithstanding any other terms set out in these Terms and Conditions, in providing the Services we will be entitled to take any action as we consider necessary in our absolute discretion to ensure compliance with all applicable legislation.
The registered office of Douglas-White & Gosai Limited is: 8 Blackstock Mews, London N4 2BT.